FAQ

W.C. Branham Inc. warrants its products against defects in workmanship and materials for one year, commencing from the date of shipment. This warranty is limited to repairs or replacement at seller's option. No obligation is assumed for the repair or replacement of any product rendered defective through normal wear, improper handling or applied beyond the catalog specifications. W.C. Branham Inc. will not be held liable for any consequential damages.

Please contact us with your questions regarding our warranty policy. Thank you.

W.C. Branham Inc. (WCB) warrants its' DoorTec Door Operator Pneumatic Opening Systems (DOS) products, featuring MAGTEC^® and pneU-SA^® Door Operators, against defects in workmanship or materials for a period of 36 months under normal use and service, commencing from the date of shipment.

This warranty is valid between WCB and the Company (COMPANY) who made the direct purchase. It is not transferable to any party.

WCB's only obligation is limited to furnishing replacement parts or a complete door operator F.O.B. River Falls, Wisconsin U.S.A.

No obligation is assumed for the repair or replacement of any door operator rendered defective through normal wear, improper handling or installation, misuse, negligence, accidental damage, freight damage, applied beyond published specifications or tampering in a way so as to affect their normal performance. WCB shall not be held liable for any labor and/or handling charges associated with the defective unit nor will it be held liable for any consequential damages.

Your exclusive remedy may be fulfilled by WCB supplying repair parts after an initial consultation with W.C. Branham Inc. Or, WCB may request that you return the product to the factory for inspection. If such is the case, WCB will issue Return Goods Authorization (RGA) number authorizing the return of the product. It is the COMPANY's responsibility to package the product properly and to ship to WCB, F.O.B. Your Dock.

After inspection and evaluation, WCB at its' sole discretion will repair or replace the defective door operator or part should a defect be proven. WCB will ship repaired part or replacement door operator within 48 hours or stated repair time per evaluation report. All parts and operators are shipped F.O.B. River Falls, Wisconsin U.S.A.

WCB will furnish a cost estimate to repair or replace the defective unit if it is proven that defect was caused by reason other than workmanship or materials.

WCB offers a quick response program for those customers requiring special needs:

A refurbished replacement operator can be purchased with credit card, F.O.B. River Falls, Wisconsin U.S.A. A RGA number will be assigned for the original operator. It is required that the suspect operator is packaged properly, in the same container as replacement operator, and shipped by you freight prepaid and insured to WCB within 15 days of RGA date to be eligible for warranty evaluation. It is suggested that you contact WCB with the shipment tracking number for reference when known. WCB is under no obligation to evaluate or issue credit for replacement operator if the suspect operator is received after 15 days of RGA date.

The 36 month warranty time period does not change should a unit be found defective by WCB and a repaired unit or replacement is issued.

Preventive maintenance procedures of DoorTec operators must be followed to ensure optimal service life and validation of warranty.

WCB DOS' are suitable for car wash applications. They must be installed by experienced door operator installers as well as installed to WCB instructions. Otherwise, the DoorTec warranty is considered null and void.

Please contact us with your questions regarding our warranty policy. Thank you.